ocr: GETTING PERSONAL Uscr/Task Design implement Monitor Process Skill calegory and optimize and change andi dingnose ownership level Help desk Collect problem Run help desk MOF the strect informotion reports from users Operator Run predefined jobs to Perform solware Monitor consoles; Document prevent meosure pertormance, backup, easy problem ative mamtenance; inventory usage, preventalive resolution generate reports downime, andisoon montenance Administrator implement simple jobs Sotwore install/ Most problem Train operators: Two years or needed to collect update, access resolution document equiva ...
